• 30% OFF SITEWIDE TODAY (Code: BF30)
  • Shop Now (Delivery in 6-9 days)
  • 30% OFF SITEWIDE TODAY (Code: BF30)
  • Shop Now (Delivery in 6-9 days)

FAQ

How Long Until MY Order Arrives

Unlike most companies, we have our own warehouse that produces our products :)

That means after you place an order, it takes about 2 hours before we start the process (note: this is also why our refund policy is very short).

Our delivery dates on the product pages are accurate. 

Generally, within the United States, delivery will occur within 5-7 business days. Outside the USA, it can be 7-21 days.

Do you have a guarantee?

Yes! Obviously, you approve the artwork and the names when you purchase (you get a real-time preview). But if an item is lost, broken, or otherwise damaged, please notify us within 5 days of delivery and we will replace it for free :)

Where are you located?

We are the only personalized art company that fully resides in the United States! We have offices in Nashville, TN, Detroit, MI and Shelby, North Carolina!

We are the only personalized art company that fully resides in the United States! We have offices in Nashville, TN, Detroit, MI and Shelby, North Carolina!

We are a small boutique business that believes the people and pets closest to you should be honored and cherished with pride, love, and some fine art ;)

What is the status of my order?

You’ll receive a confirmation after placing the order and a notification when the order’s ready to be shipped out. Please contact LuluFam Customer Support Team via email support@lulufam.com to ask about your order status if you didn't receive the confirmation from us.