• Rated #1 Personalized Pet & Family Brand in USA
  • Rated #1 Personalized Pet & Family Brand in USA

FAQ

How Long Until MY Order Arrives

Unlike most companies, we have our own warehouse that produces our products :)

Due to the customized nature of all of the products we produce at LuluFam, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet. 

If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavor to make sure you're happy with the final masterpiece. For items that are damaged or defective at the fault of LuluFam, we will send a replacement.

Our delivery dates on the product pages are accurate. 

Generally, within the United States, delivery will occur within 6-9 business days. Outside the USA, it can be 7-21 days.

Do you have a guarantee?

Yes! Obviously, you approve the artwork and the names when you purchase (you get a real-time preview). But if an item is lost, broken, or otherwise damaged, please notify us within 5 days of delivery and we will replace it for free :)

Where are you located?

We are the only personalized art company that fully resides in the United States! We have offices in Nashville, TN, Detroit, MI and Shelby, North Carolina!

We are the only personalized art company that fully resides in the United States! We have offices in Nashville, TN, Detroit, MI and Shelby, North Carolina!

We are a small boutique business that believes the people and pets closest to you should be honored and cherished with pride, love, and some fine art ;)

What is the status of my order?

You’ll receive a confirmation after placing the order and a notification when the order’s ready to be shipped out. Please contact LuluFam Customer Support Team via email support@lulufam.com to ask about your order status if you didn't receive the confirmation from us.